RTK Premium connectivity support guidelines (FULL)

Dear partner, within Premium Positioning we strive to provide all the tools and details to work fully independently. Nevertheless, as a network provider, we understand that the RTK measurements are dependent on a lot of factors. To help you provide support to your customers, please review the RTK Premium connectivity support guidelines below.

  1. Reboot device
    • Start with a reboot of the device, this gives the device the chance to reset and set up a fresh connection with our RTK Premium caster
  2. SIM Connectivity check (via device)
    • Start with a check on the device connectivity, essential for a stable RTK connection.
      • Go to a browser and Google something
    • If you still have no internet; Check if the APN settings are correct, for RTK Premium SIM: simpoint.m2m
    • If you still have no internet; Check if data roaming of the device is enabled
    • If you still have no internet; Check the SIM connectivity in a different device (phone / tablet)
      • Whenever the internet connection has been ensured, continue to paragraph ‘4. RTK configuration settings device’ otherwise go to the RTK SIM webportal to perform a SIM connectivity check via the SIM portal (3)
  3. SIM Connectivity check (via our RTK SIM portal)
    • Via the KPN SIM DIAGNOSES function
      • Open the RTK Premium KPN webportal (https://kpn.jasperwireless.com/provision/jsp/login.jsp) and login with your username/password. If you do not have this, please request your supplier to do this.
      • Go to devices, search for your ICCID number (*+ last 6 digits) and select the SIM.
      • Press DIAGNOSE on top of the screen to evaluate the SIM performance
        • If there is a failure, look at the possible reasons for failure. If this might not solve the issue, there is a possibility to RESET the SIM
          • RESET the SIM card
            • Go to ‘advanced spotlight’ to reset the SIM via ‘Send cancel location’.
            • The SIM will automatically reset within minutes
            • Please follow the steps mentioned above under ACTIVATE SIM
        • If there is no failure, the SIM is successfully connected to the internet.
    • Whenever you continue to experience RTK SIM connectivity issues, please contact our RTK Premium SIM provider Wireless Logic and keep us informed (cc)
      • RTK SIM Helpdesk Wireless logic:
        • Mail: info.bnx@wirelesslogic.com
        • Phone: ‭+31 40 848 94 89‬ (24/7 available)
        • Website: https://www.wirelesslogic.com/
        • Online form:: https://www.premium-positioning.com/en/rtk-premium-connectivity-support
      • Message:
        • Please provide the ICCID number(s) of the SIM(s)
        • Please describe the error(s) in detail
        • Did you check the SIM functionality in a different device (for instance a phone)?
        • Did you correctly fill in the APN: simpoint.m2m?
        • Did you enable data roaming on the device?
        • Did you (or your provider) perform a diagnostic check on our Cisco Jasper KPN SIM portal?
  4. RTK connectivity (via device)
    • Check if the RTK settings have been filled in correctly, the right settings can be found in the confirmation email.
      • Server Address: rtkpremium.com
      • IP-address: 52.232.23.73
      • Port number: 2181 (or relevant for your region, please contact support if you are unsure.)
      • Mountpoint:
        • GPS & GLONASS & GALILEO: PRSRTCM3_G4 (*where available)
        • GPS & GLONASS: PRSRTCM3 or Pseudo Reference Stations RTCM3
      • Username & password: provided by your RTK Premium supplier
    • If the device is correctly connected to the server address and port number, it could be that the mount points are automatically retrieved. If not, please fill in the recommended mount point manually.
    • Change server address & IP address
      • Server address: rtkpremium.com
      • IP address: 52.232.23.73
    • Change mount point (be aware of the right port number per country)
      • PRSRTCM3_G4 = GPS & GLONASS & GALILEO (Port: 2181)
      • PRSRTCM3 = GPS & GLONASS (Port: EU: 2181 / UK: 2131)
      • NSRTCM3 = Nearest station RTCM3 mountpoint
    • We provide our network in the European standard ETRS89 format. If you would like to work in a different coordinate system, please make sure you are using the right transformation file to go the coordinate system that you prefer to work in. (For example OSGB36 for U.K, RD in the Netherlands, RGF93 in France, For Germany Gauss-Kreueger – Zone 2, 3, 4, or 5, UTM for zone 32 or 33)
      • If you would like to receive the right transformation file, please contact your hardware provider to deliver and take into account we deliver in ETRS89
    • Following the EUREF recommendations, the intended coordinate system for the CNHi GNSS service is ETRS89 with reference frame ETRF2000, epoch 2010.0.
    • If you are still not possible to connect, take screenshots of all setting(s) and error message(s) and share with
      • WEBSITE: https://www.premium-positioning.com/en/contact
      • EMAIL: support@premium-positioning.com
      • WHATSAPP: +31(0)850606338
      • Online form: https://www.premium-positioning.com/en/rtk-premium-connectivity-support
        • Support Template:
        • Thank you for reaching out to the Premium Positioning support team.
        • Could yourself or the person in the field provide some more information regarding the errors please? This will enable us to efficiently diagnose your issue.
        • Specifically: Describe in your message:
        • Please describe the error(s):
        • Did you check the connectivity in another device?:
        • Please provide date(s)/time(s) of the error:
        • Location(s) of the error:
        • RTK Username(s):
        • Screenshot(s) of the RTK settings in the device:
        • Provide the ICCID number(s) of the sim being used:
        • Thank you for your patience, we will be in contact ASAP to resolve.
  5. RTK connectivity (via RTK Premium webportal)
    • Check if the RTK account has previous successful connections?
      • If yes, please CHECK CONNECTION TO CASTER
        • Go to the webportal (https://www.rtkpremium.com)
        • LOGIN with your credentials
        • Open USER MANAGEMENT
        • Go to REPORTS in the left sidebar
        • Filter on RTK USER NAME
        • Evaluate if the username has had connection(s) today?
        • Evaluate if the mountpoint is correct? (PRSRTCM3 or PRSRTCM3_G4)
        • Evaluate if anything changed during the previous successful connections and the unsuccessful connection?
        • If there is no session given in the reports tab of the user management, there was no connection with the caster on that specific date.
      • If not, please check the RTK settings again. You can find the correct settings in the welcome email with your login details.
    • Please CHECK RTK STATUS in LIVEMAP under ROVER HISTORY
      • Go to the WEBPORTAL (https://www.rtkpremium.com)
      • Open RTK LIVEMAP
      • Select ROVER HISTORY on the left sidebar
      • Fill in RTK username in the pop-up window
      • Select date or time period, this is by default set on today’s date.
      • Evaluate RTK status table of NMEA messages
        • Evaluate the latest connections, what has changed?
        • What is the RTK status?
        • How many satellites did it receive (SV column)?
        • Ask the user to evaluate which satellites are being received?
        • What is the distance to nearest base station (True distance column)?
        • What has changed compared to successful connections?
    • If you are still not possible to successfully connect, please visit our RTK Premium helpdesk page using the following message format:

RTK Premium & RTK SIM web portals #

RTK Premium webportal (https://www.rtkpremium.com)

  • Please use your login credentials shared by email
  • GENERAL DESCRIPTION
    • USER MANAGEMENT
      • Manage, create and edit all users via the following hierarchy:
        • Dealer
          • Full administrative rights over Sub-dealers, Customers, and RTK accounts
          • Access to Webportal and APP
          • Gets confirmation email of new RTK accounts
        • Sub-dealer
          • Full administrative rights over Customers and RTK accounts
          • Access to Webportal and APP
          • Gets confirmation email of new RTK accounts
        • Customer
          • View RTK accounts in Webportal and APP
          • Edit password of RTK accounts
        • RTK account = RTK Premium access
          • To activate a new RTK account:
            • Go to RTK SUBSCRIPTIONS
            • Press +
            • Select your username, manager (=customer), password, start date, end date (blanc also possible), subscription type (unlimited / limited).
            • Press SAVE.
            • You will receive a confirmation email at the (sub)dealer email address
            • You have successfully created an RTK Premium account
    • RTK PREMIUM LIVEMAP
      • See a real-time overview of all base stations and active rovers.
        • If you would select a specific base station or rover, you will see the live connection details.
      • In the left sidebar, you are able to select ROVER HISTORY
        • Please fill in the username (capital sensitive)
        • Select the day from and the day until
      • CHECK RTK STATUS in LIVEMAP under ROVER HISTORY
        • Select ROVER HISTORY on the left sidebar
        • Fill in RTK username (capital sensitive) in the pop-up window
        • Select date or time period, this is by default set on today’s date.
        • Evaluate RTK status table of NMEA messages
          • You are able to evaluate the latest connections
          • Most important columns
            • RTK Status
              • 1 – GPS SPS MODE
              • 2 – Differential GPS
              • 251 – Still logged in, PGPPUID known, but no position yet
              • 255 – No Longer Connected
              • 5 – RTK FLOAT
              • 4 – RTK FIX
              • For more information on these error codes please see ‘Premium Positioning RTK Portal LiveMap Guide ‘ document.
          • SV – How many satellites are received?
          • True distance – What is the distance to nearest base station?

DEMO RTK SIM KPN Cisco Jasper portal (https://kpn.jasperwireless.com/provision/jsp/login.jsp) #

  • ACTIVATE RTK SIM
    • Insert the SIM into the device
    • Activate the device
    • Insert the APN: simpoint.m2m
    • Enable data roaming in the settings of the device
    • You have successfully activated the SIM
  • SIM DIAGNOSES
    • Go to devices, search for your ICCID number (* & last 6 digits) and select SIM ICCID
    • Press DIAGNOSES to evaluate the SIM performance
      • If all green – the SIM is successfully connected
      • If failure, look at the reasons for failure and follow the procedure
    • RESET
      • Go to ‘advanced spotlight’ to reset the SIM via ‘Send cancel location’.
      • The SIM will automatically reset within minutes
      • Please follow the steps mentioned above under ACTIVATE SIM