/ contact & support
Direct support and general enquiries.
Whether you need immediate technical assistance in the field or have a general question about our network, our team is here to help.
/ TECHNICAL SUPPORT & SLA
We back every connection with direct technical support.
Signal loss or setup issues stall operations on site. We back every connection with direct technical support and defined response SLAs
2 hour
Support SLA
Direct access to positioning specialists when operations stop. Monday to Friday, 09:00–17:00.
20 min
Average response time
Recorded for inbound support requests during operational hours.
1 hour
Resolution target
Full diagnostic and issue resolution within the hour for daytime field requests.
/ premium positioning
Headquarters & offices
Premium Positioning Headquarters
Netherlands (HQ)
+31 85 0606338Central park; Stadsplateau 27-29. 3521 AZ Utrecht, The Netherlands
Premium Positioning LLC
151 Calle de San Francisco STE 2000. San Juan, 00901-1660, PR, USA
Call the team
Answered by a real person in your language. Phone and email, Monday to Friday, 09:00–17:00 CET. Also on WhatsApp.
Netherlands (HQ)
+31 85 0606338United Kingdom
+44 204 617 0451United States
+1 (513) 486 0044France
+31 85 0606338Spain
+31 85 0606338Germany
+31 85 0606338